FAQs

All prices are in USD.
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 7-10 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at taawoosshopca@gmail.com.
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at taawoosshopca@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-10 business days.
Absolutely! We are here to help you make your home beautiful! Please send us an email to taawoosshopca@gmail.comand we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

PRODUCT FAQS

The Brewsy Teapot is crafted from high-quality, heat-resistant borosilicate glass and features an anti-scalding wooden handle. This design ensures durability and safety while giving you a clear view of your tea as it brews.
Our innovative water separation technology prevents over-steeping by separating the tea leaves from the water once the brewing time is complete. This ensures that every cup has a balanced, flavorful taste without bitterness.
The Brewsy Teapot is available in two sizes: 500ml, ideal for personal use, and 700ml, which is perfect for sharing with others.

The Brewsy Teapot is designed to be easy to clean. Simply disassemble the teapot by removing the filter and other detachable parts, and hand wash them with mild soap. The glass body can also be cleaned in the dishwasher if preferred, though we recommend hand washing for the wooden handle.
Yes, the Brewsy Teapot is made with heat-resistant borosilicate glass, which can handle high temperatures. It’s safe to pour boiling water directly into the teapot without risk of cracking.
We’re proud of our quality and craftsmanship, so each Brewsy Teapot comes with a 1-year warranty against manufacturing defects. If you experience any issues, please contact our customer support team for assistance.